WHY - TILO HAMMER
quality - experience - success
+17
In 2001 i start my education in the german leading Bank Landesbank Berlin. After 8 years of financial consulting i focus since 2009 on web and App based solution for financial life. Since 2014 i work into different IT projects for banks and financial service providers.
100%
As a Bank Advisor i learn banking business process from the base. Also into my first job after my education i get the experience of selling financial products like insurances, loans or investments to B2C customers. The knowledge helps me a lot to use technology solutions efficient.
+20
From my past IT projects i developed also a team of more than 20 experts in the field of Online Marketing & IT. With the team i can solve project bottle necks with quality work in less time and can provide you more knowledge for your project.
99%
Where ever your project starts, i optimize my working process for remote work. That helps you to minimize mistakes of communication, save travel costs and bring you 100% transparency of the work that was done.
request YOUR 20 MIN FREE REVIEW-INTERVIEW
Fill in the form and i call you back. We can discuss your project and your questions. Also i provide you a 20 min cost free project review. So you will get live experience from my skills.
YOUR BENEFITS
BEST PRACTICES
I know what i am talking about. I have done a lot of digital projects and knows on what you need to look for, os that your project will be successful.
Modular
You can decide. Do you have a team from IT Experts, then i can work with them and give them advise. Alternative i can provide you a team for your project.
FAST SUPPORt
Bank "2020" has individual processes, all the better that our Service Platform can be adapted to all individual wishes.
All-in-one
I provide you experience over the hole customer journey from you digital customer. So i help you to minimize the risk of your project and saving of expenditure.
Project Experience
Here you can found a list of project where i was responsible.
PRACTICAL CASE EXAMPLE - SERVICE PLATFORM
ADVISORY SUPPORT
Bank "2020" had the goal to increase the number of customer consultations and to reduce the duration of the customer consultations to the essential part of clarification to any questions regarding offers.
IDENTIFY NEEDS IN 4 MINUTES
A face-to-face needs analysis by Bank "2020" takes an average of 50 minutes. The customer answers a few questions using the app and receives afterwards the evaluation. Today, the customers of Bank "2020" get a needs analysis before the appointment with their advisor.
SCHEDULING AN APPOINTMENT WITH AN ADVISOR
Frank Wartmann wanted to increase the appointments of his advisors. After the needs analysis, the customer received a recommendation for action in the app and the option of scheduling an appointment with his advisor. This way, they could schedule a telephone appointment immediately.
OPTION FOR DIRECT CONTRACT CONCLUSION
For certain product types, such as car insurance, Bank "2020" made it possible for their customers to conclude directly in the app. In this way, the less profitable topics could be outsourced.
PRACTICAL CASE EXAMPLE - SERVICE PLATFORM
DIGITAL CONTRACT FOLDER
MORE CUSTOMER INTERACTION
49% of all customers of Bank "2020" who installed the app on their smart phone managed their contract data independently.
BETTER INSIGHT INTO THE CONTRACT SITUATION
The customer advisor of Bank "2020" could access the current contract overview of the customer and provide better advice in this way.
INCREASE IN SALES
On average every fourth customer who used the app optimised their existing contracts, which allowed Bank "2020” to increase its sales.
PRACTICAL CASE EXAMPLE - SERVICE PLATFORM
COMPANY HOME PAGE
The new digital service of Bank "2020" was to be launched as a new brand. For this, a company home page was required.
QUICKLY CUSTOMISABLE
The staff of Bank "2020” created the content without having to resort to IT experts. This saved time. The new pages were also automatically optimised for smart phone.
USABLE TEMPLATES
In order to realise quick implementation, the team of Frank Wartmann was able to use a selection of templates and thus had to adapt only little content.
LEAD GENERATION
With Love from berlin
Please contact me for your questions or send me a message into the Chat on that page.